RETURNS & TERMS

RETURNS & EXCHANGES

Online orders will be shipped within 48 hours from the time they are placed.

If you are not entirely satisfied with your online order, we are happy to refund full-priced items within 14 days of the date it was received. All items must be in the condition they were bought in—unused, unaltered, and unwashed, with all tags attached. In addition, a receipt/gift receipt must accompany all returns. Discretion will be used to determine whether the item was used or not.  All returns will be processed within 48 hours of receiving the item. 

If you receive an item that is damaged please contact us immediately. All damages must be reported within 48 hours upon delivery. 

Please ship return items to:
+COOP
Attn: Returns
7278 Beverly Blvd
Los Angeles, CA 90036

We do not offer exchanges. If you would like to exchange an item, please return the original item for a full refund and place a new order. 

Feel free to reach out to us, if you have any questions or concerns at 323-879-9842 or shop@jennacooperla.com.

DISCOUNTS & PROMOTIONS

All items purchased using a temporary discount code are FINAL SALE and cannot be returned or exchanged, with the exception of an item arriving damaged. Items on permanent markdown may be returned within the 14 day window unless otherwise noted. 

'GRATEFUL' BLACK FRIDAY SALE

All items purchased using the 'GRATEFUL' discount code are FINAL SALE and cannot be returned or exchanged, with the exception of an item arriving damaged.