Returns & Terms

Returns & Exchanges

Online orders will be shipped within 48 hours from the time they are placed.

If you are not entirely satisfied with your online order, we are happy to provide store credit in the form of a gift card within 14 days of the date it was received. All items must be in the condition they were bought in—unused, unaltered, and unwashed, with all tags attached. Discretion will be used to determine whether the item was used or not.  

If you receive an item that is damaged please contact us immediately. All damages must be reported within 48 hours upon delivery. 

Please ship return items to:
+COOP
Attn: Returns
7278 Beverly Blvd
Los Angeles, CA 90036

If you would like to exchange an item, please return the original item for store credit and place a new order. 

Feel free to reach out to us, if you have any questions or concerns at 323-879-9842 or shop@jennacooperla.com.

Discounts & Promotions

All items purchased using a temporary discount code are FINAL SALE and cannot be returned or exchanged, with the exception of an item arriving damaged. Items on permanent markdown may be returned for store credit within the 14 day window unless otherwise noted.